Availability, Pre-Orders and Backorders:
We make every effort to keep item availability information current so please be sure to see the ‘Availability’ field on our item listings. Pre-Orders and Backorders will be charged at the time the order is placed. We will ship your order as soon as possible and will send a shipment confirmation when the order ships. At our discretion we may ship in-stock items immediately and back-ordered items as they arrive; if this is done at our discretion there will be no additional shipping charges.
Please check your package to verify that you have received everything you ordered. We eagerly want to resolve any discrepancies that may have taken place. Please check for any missing items, items damaged in transit, defective items or wrong sizes/colors. We must be notified of any order discrepancies within 2 days of the date of delivery. Any notification of a discrepancy more than 2 days from the date of delivery will not be considered.
If an item does not meet with your satisfaction for any reason, you are welcome to return it. You must obtain an RMA. You must notify us of your desire to return your purchase within 7 days and it must be returned within 15 days of issuance of an RMA. Returned items must be the same item in the same condition as originally shipped; products which have been modified, welded or soldered are not eligible for return. Returns are suggested to be shipped insured for your protection. Refunds are for the final purchase price only, less a 15% restocking fee. Shipping costs, insurance, and handling charges (if any) are non-refundable. Special orders are not returnable. A credit will be issued as soon as we receive and process your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. If the item you have ordered is defective, contact us within the seller warranty period of 15 days and we will replace the defective item for you with an item of equal or greater functionality. We do not pay for return shipping but will pay shipping on the replacement item for domestic orders. Outside of 15 days only manufacturers warranties (if any) apply. If you return for a refund any items that were originally delivered to you under the terms of a free standard shipping offer then we will deduct from your refund our fee for Ground delivery($5.00).
You must obtain a Return Merchandise Authorization (“RMA”) number within the applicable Return Policy period. 4gamergear.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. 4gamergear.com must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
When and why are restocking fees applied?
There is a restocking fee of 15% on all returns for refund (RMA Refund), unless waived by a Customer Support Agent. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement (exchanges) without any restocking fee to support customers who have received a defective product.
Does 4gamergear.com pay the return shipping cost for defective merchandise?
No, 4gamergear.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to 4gamergear.com, we will replace the item and ship the replacement to you at no charge. 4gamergear.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.
Does 4gamergear.com cross-ship?
4gamergear.com does not cross-ship any items. If you do have a defective item, and it is eligible for a refund or exchange, you can get an RMA for a refund or exchange on that item. Separate from that, you can re-order the item on the website. You will receive the refund for the defective item once we process the RMA.
How long does it take for 4gamergear.com to process an RMA?
RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meets all following criteria:
Return with RMA number clearly identified in shipping label or on package.
Return with all original equipment, components, manuals, cables, documents, packaging.
UPC code along with retail package if received with such.
No physical damage caused by customer or by carrier.
Item is NOT out of warranty when it is received.
No guarantee of suitability or fitness for a particular purpose is given. All products sold by 4gamergear.COM are NEW, Class A merchandise unless specifically noted to the contrary in the item description. All items delivered by 4gamergear.COM are warranted as follows: 15 days limited warranty. This warranty does not cover any damages due to accidents, misuse or negligence. This warranty is limited to the value of goods sold and does not cover any associated damages. 4gamergear.COM makes no further warranties unless specified in writing between the parties on this document.
Terms of Sale:
4gamergear.COM, it’s parent company and subsidiaries shall not be held liable for any special, consequential, incidential or other damages to the product, including but not limited to, damages for loss of profits, loss of use or any damages or sums paid by buyer to third parties. By buying from 4gamergear.COM, you are accepting the terms listed herein including all conditions and returns policies.
CA Sales Tax
Orders placed from Los Angeles county in the state of California are subject to a 9.0% sales tax (7.5% state + 1.5% county). All other orders place from California are only subject to a 7.5% state sales tax.
Special Offers & Coupons:
From time to time we may offer ‘Special Offers’ and/or ‘Coupons.’ These cannot be combined and a choice has to be made by the purchaser as to which one they prefer to utilize. Our system will only accept one coupon or promotional code per order.
Promotions and Coupons:
Prices and availability are subject to change without notice. If a coupon code should apply to an offer the discount will be calculated upon entering the coupon code during checkout. Coupon codes are limited to one coupon per order, non-transferable, no rain checks, and are not available retroactively.
Errors and Mistakes:
4gamergear.com is not responsible for typographical or pricing errors. We reserve the right to cancel any order for any reason. Possible reasons for cancellation include but are not limited to the following:
Potentially Fraudulent Orders: Orders that fail to pass our fraud screening process will be cancelled.
Incorrect Pricing: Orders that contain incorrect or erroneous pricing will be cancelled and refunded.