4GAMERGEAR retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
Most products can be returned for either a Refund or for a Replacement of the same item. All open items will be subject to a 25% restocking fee. Items returned unopened will be waived the restocking fee of 25%.
To obtain warranty service, contact 4GAMERGEAR to discuss options and obtain a return material authorization (RMA) tracking number. Please keep all original contents and packaging - a replacement fee may apply if discarded.Return Requirements
- Chair is repackaged in original box
- Chair is returned within two weeks of delivery date
- Chair must be in re-sellable condition
Return and Exchange Policy
You can initiate a return for most new and unopened items within 30 days of delivery for a full refund.* You may return new, unused, and resalable items for a refund or exchange. Simply ensure that the item is returned in its original product packaging within 30 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
We will credit you for the total purchase price upon our receipt of your return. Products returned under this policy are eligible for a refund to the original method of payment. If you are returning a product that was originally purchased with a gift certificate or as a gift, you will receive an in-store credit as your refund.
Exclusions may apply.
You are responsible to pay the return shipping fee when you return an oversized item for any of the following reasons:
- You refuse a delivery without inspection
- You miss a delivery appointment
- You return a non-defective or undamaged product
All returned oversized items are fully inspected upon their arrival back at our warehouse.
We will give only a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion.
Additionally, we reserve the right to deduct the actual return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.
*By purchasing an oversized product, you authorize 4GAMERGEAR and/or its Carriers to assess additional fees to your credit card as necessary according to the fee schedule described here. We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse
Chair must be returned unopened and in working order or we may assess a 25% restocking fee. As we desire happy customers, please contact us about the situation. *No return policy for discounted chairs and final sales.
RETURNED CHAIRS ARE NEVER SOLD AS NEW:
We utilize these for promotions and/or spare parts.
Requests to cancel or amend an order must be made by e-mail as soon as possible prior to shipment. Any e-mail messages requesting an order be changed or canceled received after business hours will be addressed the following business day. Any order canceled/refused after it's shipped will be treated as a return and other costs including but not limited to shipping and handling costs will be deducted/charged. Any order refused upon delivery (unless previously arranged through our Customer Service Department) will be treated as a return and shipping & handling costs will be deducted/charged.
Credit Card orders must be canceled the day they were placed, before 5:00 p.m. Central Standard Time. Merchant Transaction fees we incur for refunding Credit Card orders totaling $300 or more, canceled after business hours the day they were placed, will be deducted from the refund. Merchant Transaction fees are as follows:
- Visa / MasterCard - 3.5% of total purchase price
- American Express - 4.0% of total purchase price
- Discover - 3.5% of total purchase price
- Credit Card companies charge a transaction fee, there will be an additional transaction fee of $10.00
- Canceled orders will incur a minimum of $20.00 in cancellation fees.
A minimum 20% "restocking fee" will be assessed on any order cancelled after 24 hours, since we aim to expedite items as soon as payment is received.
A minimum of 20% "restocking fee" will be assessed to any order where the credit card transaction is declined, thus resulting in a cancelled order. The customer will be invoiced, should the credit card company decline the charge.
Credit card information remains "on file" to be charged for additional items requested at a future date, such as new orders, parts, or shipping and handling charges, and any other charges as described above. The cardholder authorizes such charges upon making a purchase from 4GAMERGEAR.